Achieve resilient IT delivery capabilities — from service desk redesign to compliance governance.
Targeted engagements to transform how your IT function delivers, governs, and evolves.
End-to-end service management, SLA governance & ITSM optimisation for enterprise IT teams.
4–8 week fixed-scope assessment delivering a service delivery health diagnostic, prioritised improvement roadmap, and SLA governance blueprint.
View Full DetailsGreenfield operating models, tier restructuring & tooling uplift for high-performance desks.
6–12 week design and mobilisation programme producing the target operating model, tiering structure, knowledge framework, and tool configuration plan.
View Full DetailsAMS lifecycle oversight, vendor SLA reviews & operational continuity for critical apps.
4–10 week review producing an AMS operating model, vendor performance scorecard, and a contract / SLA refresh recommendation pack.
View Full DetailsIndependent assessments of outsourced providers against SLA maturity & best-practice benchmarks.
3–6 week independent assessment producing a vendor maturity scorecard, SLA gap register, and a board-ready findings & recommendations report.
View Full DetailsTier-1 ticket analysis to identify BOT & AI knowledge-base opportunities that cut resolution time.
3–5 week data-driven scan producing a prioritised automation backlog, business case per opportunity, and a 12-month implementation roadmap.
View Full DetailsAudit readiness reviews, incident management frameworks & operational resilience programmes.
4–8 week readiness review producing a gap register, remediation roadmap, and audit-ready evidence pack across ITIL & compliance touchpoints.
View Full DetailsMost consultancies have only consulted. Service360 was founded by someone who spent twenty years inside two top-tier pharma MNCs — a decade at Pfizer running global IT Service Delivery and Application Managed Services, and a decade at Abbott building and running a greenfield APAC service desk from the ground up. Every recommendation has been pressure-tested by the realities of regulated, multi-vendor, audit-watched operations.
Ten years at Pfizer running global IT Service Delivery & AMS. Ten years at Abbott building & running a greenfield APAC service desk. We know how vendor pitches sound from the buying side — and which slides hide the real risk.
ITIL discipline translated fluently into GxP-defensible language. We don't learn pharma compliance on your engagement — we arrive with the muscle memory of audit cycles, validation, and inspection-ready evidence packs.
No bait-and-switch. The person you meet in the pitch is the person doing the work — no junior team you've never met running your engagement after the sale closes. The biggest unspoken frustration with Big 4 work, solved structurally.
Singapore IT consulting splits between Big 4 partner rates (S$5K–8K/day) and freelance generalists. Service360 sits in the underserved middle: senior practitioner depth, transparent fixed-fee packages, procurement-friendly engagement letters.
Service360 currently delivers from Singapore, with planned expansion across Southeast Asia. Regional clients headquartered in Malaysia, Indonesia, or Thailand — or Singapore MNCs with operations across SEA — are welcome to enquire. We'll discuss what's realistic given your scope, timing, and our delivery model.
A structured, outcome-driven model — every engagement tailored, every outcome measurable.
Stakeholder workshops & current-state mapping
Vendor gap analysis & SLA maturity review
Target operating model & roadmap definition
Implementation support & change enablement
Coming SoonGovernance, KPIs & continuous improvement
Coming SoonA Singapore-registered consultancy serving local enterprises in pharma, biotech, manufacturing, and financial services — with regional reach across Malaysia, Indonesia, Thailand, and the broader APAC region.
We partner with organisations to build resilient, AI-ready IT delivery capabilities. Let's start with a no-obligation conversation.